Here are some frequently asked questions (FAQ). The answers provide information that supplements our list of services offered.

1. Where can I find information and advice about air travel?

2. Where can I find information on the safety of foreign domestic airlines?

3. What items can I take on a plane?

4. Do you have any advice for disabled travellers?

5. What should I do if I am involved in a transportation accident abroad?
   

1. Where can I find information and advice about air travel?

Detailed information and advice about air travel is available on the Canadian Transportation Agency's website.

2. Where can I find information on the safety of foreign domestic airlines?

Planes used by domestically owned and operated airline companies may be poorly maintained and may not meet International Civil Aviation Organization or other international safety standards. For more information, please consult the International Air Transport Association's registered airlines list, the European Commission's list of airlines banned within the European Union, and the United States Federal Aviation Administration's list of country aviation safety assessments.

3. What items can I take on a plane?

For complete information on what you can and cannot pack in checked and carry-on baggage, and for tips on how to pack your baggage, consult your airline or the Canadian Air Transport Security Authority.

4. Do you have any advice for disabled travellers?

See our Travellers with Disabilities FAQ.

5. What should I do if I am involved in a transportation accident abroad?

If you are involved in an accident:

• Ensure that the appropriate authorities are advised, especially if medical attention is required.
• Make notes on the circumstances of the accident and, if possible, take photographs.
• Obtain the names and addresses of witnesses and others involved in the accident.
• Account for your belongings.
• Be prepared to provide information on your insurance.
• Have information available on any pre-existing medical conditions that could affect your treatment and know your blood type.
• If detained by police, make no statements until you consult a lawyer.
• Contact the nearest Canadian government office abroad for guidance and assistance.
• If possible, get in touch with family and friends in Canada and have them contact our Emergency Watch and Response Centre.