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Registration of Canadians Abroad (ROCA) - FAQ

1. What is the Registration of Canadians Abroad (ROCA) service?
   
   
2. Who should register?
   
   
3. What type of information must I provide when I register to the ROCA service?
   
   
4. When should I register?
   
   
5. How do I register?
   
   
6. If I have already registered for a previous trip, should I do so again?
   
   
7. If I do not register, can I still be contacted and assisted in an emergency?
   
   
8. Will my information be shared with other parties?

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1.  What is the “Registration of Canadians Abroad” (ROCA) service?

The Registration of Canadians Abroad (ROCA) is a free service that enables you to sign up and be contacted and assisted by government officials in case of an emergency abroad, such as a natural disaster or civil unrest, or informed about an emergency at home.

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2.   Who should register?

All Canadians travelling or living abroad.

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3.   What type of information must I provide when I register to the ROCA service?

When you register to the ROCA service, you will need to provide travel information and personal details, such as your passport number, residency information in the destination country, and emergency contact information in Canada.

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4.   When should I register?

It is best to register before leaving Canada, but you can also register while abroad.

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5.   How do I register?

Registration can be done on-line. If you are already abroad, you can also register by contacting the nearest Canadian government office abroad. Please complete all required fields in the on-line or printed registration form.

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6.   If I have already registered for a previous trip, do I need to do so again?

To enable registrants to better manage and update their own information on-line, a greatly improved registration system replaced the old one on December 14, 2008.Due to the system upgrade, past registrations are no longer valid. If you registered on-line or with a Canadian government office prior to December 14, 2008, you MUST register again in the new system. Otherwise, you will not receive further safety and security updates.

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7.  If I do not register, can I still be contacted and assisted in an emergency?        

If you choose not to register to the ROCA service, you are strongly advised to make the following arrangements before your departure so that the government of Canada can contact you in case of an emergency:

• leave a detailed travel itinerary and contact details with family or friends in Canada;
• provide family or friends with the telephone number for our Emergency Operations Centre telephone number; and
• carry contact information for the Canadian government offices abroad in the countries you plan to visit.

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8.  Will my information be shared with other parties?

Personal information obtained through registration is confidential and is used in accordance with the provisions of the Privacy Act.