Here are some frequently asked questions (FAQ). The answers provide information that supplements our list of services offered.

1. What precautions should I take in case of loss or theft of belongings abroad?
2. What should I do if my credit, debit, calling, or other transaction cards or traveller's cheques are lost or stolen abroad?
3. How can I replace government-issued documents lost or stolen abroad?
4. How can I replace a travel ticket lost or stolen abroad?
5. What measures should I take if my passport is lost or stolen while I am abroad?
6. What should I do if someone is arrested for stealing my belongings?

1. What precautions should I take in case of loss or theft of belongings abroad?

Before you leave Canada, photocopy the identification page of your passport and other travel documents. Write down the numbers of your credit and debit cards. Carry this information separately from the originals, and leave copies at home.

2. What should I do if my credit, debit, calling, or other transaction cards or traveller’s cheques are lost or stolen abroad?

Cancel all cards as soon as possible to prevent further loss. Notify the company that issued any lost or stolen traveller's cheques. If a joint transaction card is missing, inform the second holder at once. Obtain a police report, as it may be needed if a card is misused before cancellation.

If necessary, arrange for a transfer from your bank or other private source using a commercial agency, such as Western Union. See our Financial Assistance FAQ for more information.

3. How can I replace government-issued documents lost or stolen abroad?

Most government-issued documents, such as a driver's licence, birth certificate, health card, or social insurance card, can only be replaced in Canada.

4. How can I replace a travel ticket lost or stolen abroad?

Contact the issuing airline, railway company, or bus line immediately to see if a replacement is possible. Notify your insurance agent concerning any insured travel fare.

5. What measures should I take if my passport is lost or stolen while I am abroad?

See our Passports FAQ.

6. What should I do if someone is arrested for stealing my belongings?

You may be required to give testimony and attend legal proceedings. As in Canada, legal proceedings may be prolonged.