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Emergencies

The Operations Centre of Foreign Affairs and International Trade Canada operates 24 hours a day, seven days a week. An experienced officer is always available to respond to emergency calls from anywhere in the world.

Emergency Contact Info

Canadian citizens outside Canada can call collect
to (613) 996-8885 (where available).

For calls originating in Canada, call 1 800 267-6788 or (613) 944-6788.

In a number of countries, you can also call the 24/7 Operations Centre toll-free.

You can also communicate with us via TTY by dialling
1 800 394-3472 (in Canada and the U.S.) or (613)944-1310

Contact us directly via our secure online e-mail form

You can also reach the Operations Centre by e-mail at: sos@international.gc.ca

Fax: (613) 943-1054

The Operations Centre receives approximately 190,000 calls a year, and is busiest in the early evening, Eastern Time. The Centre uses a modern Automatic Call Distribution system. Your call will be automatically sequenced and will be answered as quickly as possible in the order in which it entered the call-waiting queue. It may be necessary, due to a large number of incoming calls, to request that you leave a message. Please do so by listening carefully to the instructions on the voice-mail system and ensure you provide the area code and telephone number where you can be reached. An Operations Officer will return your call within 15 minutes.