Introduction

What You Will Learn

Upon completion of this training session, you will be able to:

• Recognize the consular services available to Canadian travellers and travel agents.
• Identify the role that Passport Canada plays in facilitating travel for Canadians.
• Use travel.gc.ca to access important travel information and provide sound advice to clients.
• Inform clients about documentation required when travelling or living abroad.
• Offer advice about where travellers can access information needed before, during and after a trip.
• Provide information about where travellers can obtain consular assistance, if necessary.